Question 1

Does clay jewelry break easily?

Accepted Answer

Clay jewelry is like most other jewelry, durable but delicate. Each piece designed with polymer clay is baked in the oven to ensure it is strong and sturdy.

Question 2

What metal do you use in your jewelry?

Accepted Answer

We use 18k gold plated brass frames and 14k gold plated chains, ear hooks and findings.

Question 3

How should I care for my jewelry?

Accepted Answer

Keep your jewelry away from heat and avoid contact with beauty products such as perfume, soap, shampoo etc. Store your jewelry, wrapped in paper, in a soft pouch for a long lasting shine.

Question 4

What are my payment options on your website?

Accepted Answer

You can use either PayPal or a credit/debit card to pay for your order.

Question 5

Which locations do you currently deliver to?

Accepted Answer

We deliver all across the United States. Unfortunately, we do not deliver outside the US yet.

Question 6

How long do you take to ship out the products?

Accepted Answer

We create the product after receiving your order. And since each piece is individually handcrafted, it may take anywhere from 3 to 7 working days to ship out your order. You can leave us a note for any special requests.

Question 7

How long will it take for the shipment to reach me?

Accepted Answer

The package could take up to 5 working days to reach you. If you want your order delivered faster, please contact us before placing the order.

Question 8

Can I return or exchange the purchased product?

Accepted Answer

Yes, we accept returns and exchanges within 7 days of delivery. Hence, we request you try on your pieces as soon as you receive your shipment.​
 To initiate a return, please contact us through the submission form. Buyers are responsible for return shipping costs. Please ensure the product is unused and in its original packaging. ​We do not accept returns/exchanges of custom orders.

Question 9

How will I get my refund for a return?

Accepted Answer

Please contact us for a return within 7 days of delivery. Once we receive the item(s) back from you, we will process your refund back to the original method of payment.